Digital Products for the Hotel and Tourism Industry | Guestfriend

Digital Guest
Communication.

More service. More revenue. More time.

Bank on digital services.

You’ve been there for sure: Your guests keep asking the same questions. It’s simply not possible to pack all essential information into one single conversation. Your guests are not sufficiently well informed about your offers.

Expand the personal services to your guests with digital aids. Provide all necessary information to your guests in a simple way. Your guests will be less dependent on you and can find the answers needed themselves. This makes for a significant relief for you and your employees. And there’s even more to come: You’ll ensure a higher visibility of your offers and news, resulting in more additional sales.

Kick off your digital guest services right now! We’ll be happy to support you.

Digital Guest Directory

Wi-Fi Landingpage

Hotel-App

Hotel Newspaper

Guest Info Channel

The perfect solution for you.

Hotel

B&B / Guesthouse

Holiday Apartment

Campsite

Hotel Group

City Hotel

You have a great deal to do. You’re a manager and organiser and need to fulfil your guests’ wishes every day anew. You answer many questions. A great many, actually. Lack of time is a regular companion of yours. Now imagine having digital tools that take the work out of your hands: Have them answer frequently asked questions, promote and sell your offers and enthral your guests. Sounds fascinating, doesn’t it? And best about it: It’s refreshingly simple.

Staying in personal contact with your guests is of great importance to you. You want to offer impressive services that give you a competitive edge. Your guests are always on their smartphones, no matter the time or place. Then provide them with digital services right away. Outsource the sharing of information to your digital aids and increase the share of time available for personal chats.

The well-being of your guests is a matter particularly close to your heart. You strive to offer convenient services, but you can’t always be on site. Make life easier for your guests and yourself by making information, services, excursion tips and the like available online. That way, all crucial content and channels will be available around the clock. Your guests can even request services online, such as your bread roll service, or ask for their apartment to be cleaned.

Campers like to be independent and to gather the necessary information themselves. Keeping in touch with your camping guests isn’t always easy due to the size of your campsite premises. Bank on digital support and inform your guests in an uncomplicated way about your A–Z, the site rules, maps, offers and leisure tips. That way, you can reach your camping guests no matter where they are.

Your guests expect the same quality levels in all your hotels. This also applies to the digital services offered by you. Your guests have the possibility of online booking, but beyond that there’s often little to no digital support. Bank on digital aids – with uniform solutions in all your hotels complying with your brand. Your guests will be well-informed and feel well cared for at all times. On top of that, they’ll even book your services and offers.

You strive to offer impressive services and want to stand out against competition. Yet after check-in, you often lack the time to maintain the personal contact, and find it hard to reach your guests. However, you are aware that they always have their smartphones and tablets at hand. For business travellers in particular, it is a matter of course to manage their schedules with mobile devices. Tap into these habits and provide your guests with information, offers and tips in a digital way.

That’s what I want!

That’s what I want!

That’s what I want!

That’s what I want!

That’s what I want!

That’s what I want!

Here’s our offer

Know-how: We have in-depth experience with more than 5,000 customers.
Full service: We create your contents.
All in one: We offer an all-round package; you decide what suits you best.
Progress: We keep advancing and refining our products.
Support: You benefit from free and personal support.

That’s what I want!

Here’s our offer

Know-how: We have in-depth experience with more than 5,000 customers.
Full service: We create your contents.
All in one: We offer an all-round package; you decide what suits you best.
Progress: We keep advancing and refining our products.
Support: You benefit from free and personal support.

That’s what I want!

News

BYOD vs. stationary tablets – The guests’ own smartphone wins

Cheaper, more hygienic, intuitive and independent of place & time: rely on your guests’ smartphones (BYOD) and offer the best!

Chats and push notifications in the hotel industry – fast and targeted communication

How do hoteliers actually use chats and push messages to strengthen guest loyalty and increase direct bookings?

Case Study: Romantik Hotel Bären | Holiday hotel

Read how Guestfriend generates a revenue of 2,500 euros a month in the restaurant, refinances itself and optimises work processes.

More than 5,000 clients trust us.

References Guestfriend

Head Office

Gastfreund GmbH
Bahnhofstraße 4
87435 Kempten
Germany

Contact

+49 831 930 657-0
info@guestfriend.com

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