Eine grafische Illustration, die zeigt, wie die Produkte Digitale Gästemappe, Infokanal, Hotelzeitung, Touchscreen-Kiosk, in einem Hotel genutzt werden. Ein Mitarbeiter des Hotels spricht mit einem Gast.
always at your service

Digital guest services for your accommodation

We support you with the information of and communication with your guests. After all, you can’t be everywhere at the same time.

Eine grafische Illustration, die zeigt, wie die Produkte Digitale Gästemappe, Infokanal, Hotelzeitung, Touchscreen-Kiosk, in einem Hotel genutzt werden. Ein Mitarbeiter des Hotels spricht mit einem Gast.
no more isolated solutions!

One platform.
Countless possibilities.

Thanks to our comprehensive platform, all your guest information and offers can be found in one place. The choice of which product channels you’d like your guests to use is up to you.

Our products for digital guest services support you in your daily work, reduce your team’s workload, increase guest satisfaction and run up your sales. On top, they help you comply with COVID-related regulations while still being able to look after your guests in a contactless yet pesonal way.

From hotels, hotel chains, B&Bs and guesthouses to holiday apartments, farms and campsites: Our products are suitable for every type of accommodation.

A smartphone showing the Digital Guest Directory

Digital Guest Directory

as app and web version (PWA)

The info channel as hotel TV in a room of an accommodation

Info Channel

for TVs and monitors

Printed Hotel Newspaper on a breakfast table

Hotel Newspaper

printed and as e-paper

A smartphone showing the app store entry of a branded hotel app

Hotel App

as app and web version (PWA)

A tablet showing the Wi-Fi Welcomepage from Guestfriendo n a tablet

Wi-Fi Landing Page

for your Wi-Fi system

A man using the touchscreen kiosk as a digital information point next to the reception desk.

Digital Info Points

for public areas

WE KNOW WHAT YOU NEED

Digital products that are suitable for your accommodation

You and your team have a lot on the table. You manage various areas with different information, services and offers, and attend to numerous questions and requests at reception at the same time. And of course you love the personal contact with your guests!

Why use digital guest services?

Digital aides answer questions in the hotel around the clock, allow your guests to book your services online, and promote your services 24/7. As a result, your guests will book your offers more frequently and your sales will increase. They can cancel room cleaning, book massages, rent e-bikes or book tables in the restaurant. But there’s more to it! Digital aides support your team and optimise workflows, so in the end, you’ll have more time for personal conversations with your guests. Sounds amazing, doesn’t it?

Your guests are used to encounter the same standards in all your hotels. The same applies to services and process on site. In addition, you make information and offers available to your guests.

Why use digital guest services?

Digital aides help you to establish a uniform communication with your guests, promote your offers and make your services bookable directly. No matter the location. Your guests know their way around and feel well looked after at all times. On top, your team’s workload will be reduced and the satisfaction levels of your guests increased.

It’s your personal service that defines you. You want to meet your guests’ expectations and offer modern services in your accommodation.

Why use digital guest services?

Digital aides help you to look after your guests in a digital yet personal way. All contents are geared to your needs and represent the individual character of your accommodation: From personal recommendations to the bread roll service through to current hygiene regulations, all services and information are accessible around the clock – even when you can’t be reached at the time.

You want to make sure your guests feel comfortable. You’re in close contact with them, but you don’t want to ensure sufficient amounts of privacy and independence during their stay. And that’s what your guests appreciate a lot.

Why use digital guest services?

Digital aides help you to look after your guests in a digital yet personal way. Your information and offers are accessible at all times, enabling your guests to enjoy an independent holiday. The contents are geared to your needs and represent the personal character of your accommodation. You can communicate recommended excursions, bookable services, current hygiene regulations and tips on where to dine out. All of this is possible around the clock, even when you’re not on site in person.

Campers are independent holidaymakers and tend to get their information by themselves. They enjoy this feeling of freedom, because that’s what camping is all about. That makes keeping in touch with them on your campsite a difficult task at times.

Why use digital guest services?

Digital aides help you make your offers and information available to your guests no matter the location. You can highlight the A–Z, hygiene regulations, site rules, site map, offers, recommendations and news in real time. That way, you can reach your campers no matter where they are. Around the clock.

Your guests tend to be independent and only stay a couple of days. You want to impress them with your service and stand out against competition.

Why use digital guest services?

Smart devices have long become the constant companion of your guests. Especially short-term and business travellers manage their days with their mobile devices. Tap into this potential and provide your guests with information, offers and tips on their very own devices. Convenient features such as the collection of data, table bookings and more improve internal workflows and reduce your team’s workload. And at the same time, your sales will increase because your offers can be booked 24/7.

THAT'S WHAT DEFINES US

Premium customer service

Personal contact is very important to us. That is why an individual contact person will support you from the very first moment on. We attend to your requests, answer your questions and give tips on how to integrate the products into your daily work in the best possible way. Free of charge, of course!

The heart in our logo means we have it in the right place! You’ll see for yourself throughout our shared journey. It’s not for nothing that a whopping 95% of our customers recommend us. With more than eight years of experience, about 100 employees and 6,500 customers, we are the pioneers in terms of digital guest services.

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ALWAYS UP TO DATE

We focus on progress

From technical updates to new features in order to comply with COVID-related regulations: We keep developing our products to make sure they meet the needs of the time. Without charging extra, of course!

In addition, we’ve implemented interfaces from our top partners. You can decide yourself if you wish to use these.

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TESTIMONIALS

Here's what our customers think

Parkhotel MargaretenhofKatrin Levin
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We use both the Digital Guest Directory as well as the Hotel Newspaper from Guestfriend because we like the design, the user-friendliness of the online system, the added value for our guests and the helpful team.
Hotel SteigerSabine Steiger
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The Guestfriend team attends to requests in a quick and competent way. We are happy to have chosen the Digital Guest Directory by Guestfriend and appreciate the digital help in our daily work. It's also fantastic to be able to create our newspaper through the same system – this saves us time!
Spree BalanceAntje Kollasch
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By using the Digital Guest Directory as app version, we don't have to print everything out on paper any more and can contribute to environmental protection. News, information and offers can be accessed by the guests quickly and effortlessly, which, given the shortage of specialised workers of today, is becoming more and more important.
Spa & Familien-Resort Familotel KroneSimone Gehring
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We use all three products by Guestfriend since it's very convenient for us to be able to manage our contents through one single system. This saves us a lot of time, and our guests appreciate the innovative and informative service throughout the hotel.
Read more

Find further information in our blog

It comes with interesting facts about digital guest services, news and the digitisation of the hotel industry. Have a look right away!

Green-Option-Zimmerreinigung-abbestellen-Gastfreund-GmbH-AdobeStock_210764741-1536x1013

Relieving hotel staff — digital helpers on the rise


Your hotel is crowded and your team is barely able to keep up with the workload? We reveal how digital helpers can relieve your hotel staff in the long term and bring you revenue at the same time. Read now!

Read more
Green-Option-Zimmerreinigung-abbestellen-Gastfreund-GmbH-AdobeStock_210764741-1536x1013

Canceling room cleaning as a booster for sustainability in the hotel

Sustainability is becoming increasingly important when booking the hotel. We clarify how you can score points with a Green Option and how to make internal processes more environmentally friendly thanks to digital tools.

Read more
GET TO KNOW US

We'll be happy to provide you with further information!

Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.