Who's behind guestfriend

About us

curious?

Why we do what we do

Great ideas usually stem from a certain problem. In our case, well-thumbed room folders and a flood of flyers, which we came across on our journeys, were the problem. “There has to be a better way!” we thought to ourselves. So we kept developing this approach and made the digitisation and communication within the hotel industry our passion and profession.

2013 - 2016

Foundation and kick-off in the German-speaking world

Foundation of Gastfreund GmbH and launch of the Digital Guest Directory in Germany, Austria and Switzerland.

2017 - 2019

Expansion and new products

Guestfriend offers a broad range of products in Germany, Austria, Switzerland, Italy, Liechtenstein, Belgium, Luxemburg, the Netherlands and the United Kingdom.

2020

International success

The Guestfriend team support more than 6,500 customers in 15 countries in digitalising their guest journeys.

In the future

Coming soon

The newest product for hoteliers is in the wings. Not to spoil anything, but: it’s going to be awesome!

our journey

From being a start-up to becoming a successful company

In big cities, start-ups are nothing out of the ordinary. The Allgäu, however, isn’t usually associated with them. We consider this tourism-heavy location our lucky strike since it has played a major part in our success: after all, there’s hardly any place closer to the market than the Allgäu. That way, we soon found out which digital tools are the best to meet the expectations of both hoteliers as well as guests.

Thanks to our investors and our quickly growing team, we went from being an Allgäu start-up to becoming an international company with a second office in Berlin within a short time. With eight years of expertise and more than 6,500 customers in 15 countries, Guestfriend is considered a pioneer in the sector of digital guest services.

0 +
Happy customers

in 15 countries

0 m.
Users

of our products per year

0
Stars

are given to our apps in the app stores on average

the minds behind guestfriend

This is us

ready for a change?

Join our team!

Eight years ago, we started as a small start-up. Today, we are a successful company with about 100 employees. And we’re proud of it! However, we’ve never abandoned the start-up mentality that brought us here:

Equal terms, short decision channels, proactive people and a friendly atmosphere are of great importance to us. So you want to be part of this unique team? We look forward to your application!

We

… have our hearts in the right places.
… work on equal terms.
… pursue our goals with passion.
… are proactive.
… respect each other.
… are one team!

  • flexible working hours
  • an awesome team
  • exciting training opportunities
  • great team events
  • company pension scheme
  • great coffee and fresh fruit
Testimonials

Here's what our team thinks

MaikaSales Manager
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"Here at Guestfriend, I feel appreciated as a human being. I don’t know any other company with a friendly atmosphere as omnipresent as it is here. Each and every one is fully motivated and contributes to the bigger picture! We all work on a level playing field, and help each other wherever possible. This confidence and appreciation are a major drive for my daily tasks. I really couldn’t think of a better place to work."
AlexandraCustomer Relationship Manager
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"When it comes to my workplace, being in touch with other people is my number one priority. With no two customers being alike and each of them having individual demands, I face new challenges and exciting tasks every day. There’s not a single moment of boredom or monotonous work here. We personally support and help every single one of our customers. However, I also feel absolutely appreciated and important as an employee. I’m treated with respect, I can actively share my ideas and, above all, I never feel overlooked. The friendly and open-minded atmosphere is a special trait, both in my own team but also company-wide."
ThomasStudent Employee, Development
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"At Guestfriend, I’ve felt perfectly comfortable from the very first moment on. A horizontal organisation, great colleagues, approachable bosses – what else could you ask for? I appreciate the many liberties I have in my workflow, since they show the trust and confidence placed in my projects, tasks and ideas. At work, I can always count on the know-how and experience of my peers and use it to improve my own skill set."
MonjaSenior Editor
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"Playing a part in the creative process while developping your personal and professional skill set. Sounds good, feels even better, and is the long and short of my work at Guestfriend. It really makes me happy because I feel like making an actual contribution – to both my team and our customers. Our offices are packed with freethinkers, penmen and -women, pioneers, out-of-the-box thinkers and team players – a joint effort to reach a joint vision."
DagmarInside Sales Manager
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"Being a single mother, I need to be able to work special hours – and with Guestfriend, I’ve found a “home". No work at the weekends and company holidays during the Christmas period – what could be better? Add to it an amazing team, high levels of know-how and an open-minded work climate. On top, our managers and supervisors offer their support wherever they can. This also can be seen in our everyday work – starting with the introductory training through to the trust and confidence placed in each of us."