For your guests' mobile devices

Digital Guest Directory

INFORMATION AND OFFERS AVAILABLE AROUND THE CLOCK

The must-have
for you and your guests

Guests expect digital services, like the Digital Guest Directory, in their holiday accommodations. After all, smartphones and the likes have become our constant companions. The Digital Guest Directory provides your guests with everything they need to know for their stay, accessible on their very own smartphones and tablets. Bring Your Own Device is the name of the game! It’s the most convenient and hygienic solution for you and your guests.

No unnecessary questions, no research, no time wasting. Your guests find what they’re looking for – contactless yet personal.

A smartphone showing the Digital Guest Directory
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A couple using the Digital Guest Directory on a tablet in their hotel room
INDIVIDUAL AND VERSATILE

Features of your Digital Guest Directory

Replace the vast amount of flyers and brochures with the modern, digital solution of your room folder. It combines many interactive features that facilitate communication with your guests, increase your upsellings and reduce your team’s workload.

Guest information

Inform your guests about offers, phone number, addresses, hygiene regulations, menus, daily programmes and more.

Digital travel guide

Comes with tips about sights, attractions, excursions, events, weather and more, all available in our data pool.

Chat

Reach your guests personally with the integrated chat feature and answer their questions in the blink of an eye. That's direct communication made easy!

Push notifications

Send push notifications to your guests and provide them with information, offers and things to know in real time.

Enquiries & booking

Interactive forms allow your guests to book your offers, such as spa appointments, breakfast offers and hotel shop deals.

Digital services

Refreshingly convenient: request late check-out, cancel room cleaning, order bread rolls, fill in registration forms and much more.

Bookings

Manage your bookings online: schedule your occupancy rates and send automated e-mails to your guests.

Events

Highlight your events! From gala dinners to the Happy Hour through to sport courses, excrusions or regional highlights.

Feedback & reviews

Gather direct feedback from your guests or ask them to leave a review on the major platforms (HolidayCheck etc.).

Magazines & journals

Entertainment is guaranteed thanks to the broad selection of newspapers, magazines and journals, which are available as e-papers.

Interfaces

You can use several interfaces of our partners (PMS, reviews, routes and tours, weather and more).

Icon Devices

App & web version

Your guests can access the DGD as free app or as progressive web app via Internet browser.

lean back

We'll take care of the setup for you!

We know you have a lot on the table. That is why we’re happy to create the contents of your Digital Guest Directory – according to your expectations.

Afterwards, you can easily manage your contents through the online content management system. Your contact person will always be happy to support you and provide useful tips and tricks. This customer service is highly appreciated by our customers.

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Benefit now

Advantages of the Digital Guest Directory

Improved service

The digital service complements your personal service and is available around the clock.

Reduced workload

Frequently asked questions of your guests are answered and your offers can be booked online.

Increased sales

Your offers and services are put into the spotlight and can be booked around the clock. This will increase your sales.

More sustainability

Prints and flyers are a thing of the past. The possibility of cancelling the room cleaning leads to more sustainability.

Increased guest satisfaction

Guests expect digital services in their holiday accommodations. Inspire your guests with your digital services!

Lower costs

Reduced workload, optimised check-ins and more efficieny when planning housekeeping services.

FAQs about the Digital Guest Directory

You can highlight your DGD very easily:

We will provide you with digital files that can be integrated into the booking confirmation or your website. That way, you can inform your guests about everything they need to know before they even arrive.

At arrival, your guests will receive a flyer that offers information about your Digital Guest Directory. You’ll get these flyers from us, too.

During their stay, your guests will find room stands in their rooms and public areas, which come with additional information about the Digital Guest Directory.

The Wi-Fi Landing Page and the Hotel Newspaper can also redirect your guests to the Digital Guest Directory.

As you can see: There are many options for your guests to actively use the Digital Guest Directory.

You don’t, but you can. Our Digital Guest Directory is based on the BYOD (bring your own device) principle. That way, your guests access and use it via their own devices. After all, that’s the most hygienic and convenient solution for your guests. You can reach them no matter where and don’t have to invest in hardware and maintenance.

We can also provide you with hardware if you wish to make your Digital Guest Directory accessible in public areas:Our offer includes touchscreen kiosks and tablets with fitting stands. They can be set up near reception and work as a digital concierge, answering your guests’ questions in a fun-to-use way around the clock.

Further information can be found here.

The menu of the Digital Guest Directory is available in German, English, Italian, Dutch and French. In addition, we can translate your contents into any language.

Yes, you can! You can contact your guests via the integrated chat feature and answer their questions and requests at any time.

We’ll take care of the initial setup of your Digital Guest Directory. Afterwards, you can manage your contents online. You will have access to our content management system and the associated online editor. This can be used to update your contents in real time, with just a few clicks.

Our customer service is what defines us. You will always have the right contact person to support you – from purchase to setup to finalisation and the time afterwards. Once your Digital Guest Directory is ready to use, your contact person from our customer service will get in touch with you and support you with tips and tricks at any time. This service comes without any additional costs!

Isolated solutions are too common in the hotel industry. That is why we want to make sure that our products complement each other while being managed via a single platform. That way, contents can be displayed in the Digital Guest Directory, the Hotel Newspaper or the Info Channel. QR codes in the hotel newspaper or the info channel redirect your guests to your Digital Guest Directory. The Wi-Fi Landing Page is another perfect complement to the DGD: Once your guests log in to the Wi-Fi network, a landing page will come up and redirect them to your Digital Guest Directory.

Testimonials

Here's what our customers think

3* Waldhaus LauenhainTom Möbius
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"We are happy to have chosen Guestfriend: All employees are friendly and professional at all times. If we have questions, we can contact customer support and our personal contact will definitely find a solution for us. Guestfriend is a great way for hotels and guesthouses to highlight and support their online presence."
4* Hotel Kessler Meyer Well & Wine Jessica Simon
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"The digital forms are amazing. Especially in these modern times: they are hygienic, can be filled out in next to no time and can be accessed from anywhere. Our guests use them to book wellness appointments or dinner tables, without any effort for us. Once the forms have been submitted, we can start to manage them and plan ahead. That's perfect: We save precious time while meeting our guests' expectations."
Haus RiglRenate Rigl
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"The concept of Guestfriend convinces us because it reduces our workload significantly while still being able to provide useful information to your guests from the very first moment of their stay. We want to thank the whole team, and our contact person in particular, and look forward to a great collaboration in the future:"
4* Hotel SteigerSabine Steiger
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"Guestfriend attends to all requests and questions in a quick and competent way. We are happy to have chosen the Digital Guest Directory by Guestfriend and appreciate its great help in our daily work. What's really fantastic is the fact that we can create the hotel newspaper with the very same system – which saves us even more time!"
Alpgau FerienwohnungenFlorian Süßmair
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"Guestfriend is also suitable for small businesses that wish to stand out against competition. We are happy to provide our guests with sustainable offers in our apartments through the Digital Guest Directory and the Wi-Fi Landing Page. After all, modern guests are always online and use their smartphones and tablets for virtually everything."
Hotel JungbrunnDagmar Lechleitner
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"We want to make sure our guests feel comfortable from the very first moment on. So we highlight our Digital Guest Directory during check-in, making everything they need to know easily available. That way, we don't have to flood them with information – which reduces check-in time. Some guests even know all about our offers and services before they arrive because they had a look at the Digital Guest Directory at home."
Ferienwohnungen EndersFrau Enders
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"We love the idea of a Digital Guest Directory for our guests' smartphones because that way we don't have to invest in additional hardware. The contents are created and designed professionally, and the employees of Guestfriend always offer their support."
Waldcamping FeldkirchGerold Danner
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"The world of today can't be imagined without digitisation. Guests expect information to be available in a digital form – flyers and brochures are less and less popular. Thanks to the Digital Guest Directory, our guests can access all information around the clock. Our campsite guests read up on shopping possibilities, leisure activities, events, restaurants and more independently and comfortably.
THE PERFECT COMPLEMENT

Digital info points

Would you like to highlight your Digital Guest Directory? We’ve got you covered. Our digital info points display your Digital Guest Directory in public areas and attract your guests’ attention around the clock.

EXPERIENCES WITH GUESTFRIEND

Success stories of our customers

Küstenbild
Digital Guest Directory as hotel app

StrandResort Markgrafenheide

Digital guest services: permanent contact throughout the holiday journey, reduced workload yet more sales.

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Romantik Hotel Bären nutzt digitale Gästemappe von Gastfreund
Digital Guest Directory | Hotel Newspaper | Wi-Fi Landing Page

Romantik Hotel Bären

Digital services bring in €2,500 per month in the Hotel-Restaurant alone, paying themselves off within next to no time.

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Appartement Ennemoser nutzt digitale Gästemappe von Gastfreund
Digital Guest Directory

Appartements Ennemoser

The Digital Guest Directory supports guests as their digital holiday companion and makes offering the bread roll service less complicated for the host.

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GET TO KNOW US

We'll be happy to provide you with further information!

Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.