FOR THOSE WHO WANT TO STAND OUT

Hotel App

YOUR OWN APP IN AN INSTANT

The app for your accommodation

Your guests expect digital services. You want to meet these expectations and appreciate the benefits that come with digital tools: reduced workload, optimized workflows, improved guest service and increased sales. That’s why you’d like to have your very own hotel app; however, wouldn’t that be a time- and money-consuming project?

Dont worry. We offer all you need for your very own app. Lean back and benefit from our full service. Whether it’s an app for your hotel, holiday home, campsite, hotel group or hotel chain – we offer uncomplicated solutions that will convince both you and your guests!

Native app and web version

Your brand in the spotlight

Your hotel app includes all features of the Digital Guest Directory and a lot more: It will be listed on the Apple App Store and Google Play Store and will come with an individual app icon. In addition, your guests can access the web version of your app via Internet browser, without any downloads being required.

We include your logo and corporate colours in all applications, guaranteeing a distinctive look!

A smartphone showing the app store entry of a branded hotel app
INSPIRE YOUR GUESTS

Features of your own hotel app

Guest information

Inform your guests about offers, services, phone numbers, hygiene regulations, menus, daily programmes and more.

Digital travel guide

Comes with tips on sights, attractions, events, activities, weather and more, all available in the data pool.

Communication

Reach your guests via push notifications or through the integrated chat feature.

Feedback & reviews

Gather feedback directly from your guests or ask them to leave a review on the major platforms.

A smartphone showing the brandet hotel app from Guestfriend

Enquiries & booking

Interactive forms allow guests to book your offers and services, such as wellness openings, guided hikes, vouchers, courses and more.

Digital services

Request late check-out, order bread rolls, cancel room cleaning, fill out registration form and more.

Bookings

Thanks to the booking system, planning ahead, sending automated replies to guests and more is a walk in the park.

Magazines & journals

The broad selection of newspapers, magazines and journals, which is available online, guarantees entertainment for your guests.

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LEAN BACK

We'll take care of the setup for you!

We know you have a lot on the table. That is why we are happy to create the contents of your hotel app and provide the underlying technology – according to your needs and expectations. This is the sublime customer service that defines us and that is much appreciated by our customers.

Afterwards, you can easily manage your contents through the online content management system. Your contact person will always be happy to offer their support and answer your questions.

Benefit now

Advantages of the hotel app

Easy access

Your guests simply download the hotel app from the app stores or access the progressive web app via Internet browser.

Reduced workload

Frequently asked questions of your guests can be answered, services can be booked, workflows can be optimised – without extra effort.

Increased sales

Your services and offers are put into the spotlight and can be booked around the clock. As a result, your bookings and sales will increase automatically.

More sustainability

The abundance of prints, flyers and brochures is a thing of the past. Green options like cancellation of the room cleaning result in more sustainability.

Increased guest satisfaction

Guests expect digital services in their holiday accommodations. Meet these expectations and convince your guests with your very own hotel app.

Lower costs

Your hotel app reduces the daily workload of your team, optimizes check-ins and allows you to plan bookings and room cleaning services in a more efficient way.

FAQs about the hotel app

Yes and no! Regarding the functionalities, the two are the same and offer essential features and information to you and your guests. In addition, the hotel app comes with an individual branding and an app store listing as well as a branded progressive web app. We adapt the design to your corporate colours, brand it with your logo and increase your brand’s visibility.

Of course! We make sure to design the app according to your needs: Be it for single accommodations – like a hotel, holiday apartments or campsites – or umbrella brands with several businesses that need individual contents in the app.

The menu of the Digital Guest Directory is available in German, English, Italian, Dutch and French. On top, we can translate your contents into any language.

Yes, you can! You can contact your guests via the integrated chat feature and answer their questions and requests at any time.

We create the hotel app and all contents for you. Afterwards, you can manage your contents online. You will have access to our content management system and the associated online editor. This can be used to update your contents in real time, with just a few clicks.

You don’t, but you can. Our hotel app is based on the BYOD (bring your own device) principle. That way, your guests access and use it via their own devices. After all, that’s the most hygienic and convenient solution for your guests. You can reach them no matter where and don’t have to invest in hardware and maintenance.

However, we can also provide you with hardware to make your Digital Guest Directory available in public areas: Our offer includes a touchscreen kiosk and tablets with fitting stands. They can be set up near reception and work as a digital concierge, answering your guests’ questions in a fun-to-use way around the clock.

Further information can be found here.

Testimonials

Here's what our customers think

3* Familotel FamilienKlub Krug Florian Diezinger
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"We don't have a traditional room folder any more since virtually every guest travels with their smartphones, is online all the time and prefers digital information. You have to keep up with the times – no matter the size of your business! Because digitisation is everyone's concern and won't spare the hotel industry."
3* Gasthof Kammbräu Sigrid Kamm
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"We didn't think that it was so uncomplicated to have your own app created! The team of Guestfriend provided us with an app that met our expectations perfectly – in a professional and quick way. Our guests love this digital service, and we earn much praise with it. What I like in particular is that I have a contact person I can get into touch with whenever a question arises."
THE PERFECT COMPLEMENT

Digital info points

Would you like to highlight your hotel app in your accommodation? We’ve got you covered. Our digital info points display your hotel app in public areas around the clock, encouraging your guests to use it actively.

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Success stories of our customers

Küstenbild
Digital Guest Directory as hotel app

StrandResort Markgrafenheide

Digital guest services: permanent contact throughout the holiday journey, reduced workload yet more sales.

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Romantik Hotel Bären nutzt digitale Gästemappe von Gastfreund
Digital Guest Directory | Hotel Newspaper | Wi-Fi Landing Page

Romantik Hotel Bären

Digital services bring in €2,500 per month in the Hotel-Restaurant alone, paying themselves off within next to no time.

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Hotel Jungbrunn nutzt Tools zur digitalen Gästebetreuung von Gastfreund
Digital Guest Directory | Hotel Newspaper | Info Channel | Wi-Fi Landing Page

Hotel Jungbrunn – Der Gutzeitort

The combination of tools speeds up check-in, fascinates guests, optimizes occupancy rates and reduces the workload.

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GET TO KNOW US

We'll be happy to provide you with further information!

Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.