Dehoga Partner

Privacy Policy.

Sicherheit

Privacy Policy for the Gastfreund App

1. Privacy policy and consent to use your data within the Gastfreund app
2. Responsible body
3. Collection, processing and use of personal data
4. Data collection in the context of app use
5. Analysis tools
6. Access rights of the app
6.1. Location
6.2. Images, Media, Files
6.3. Camera
6.4. WiFi Connection Information
6.5. Miscellaneous
7. Storage of data
8. Links
9. Encryption
10. Rights of the data subject to obtain information
11. Right of appeal to the competent supervisory authority
12. Contradiction advertising mails
13. Amendment of this data protection declaration

1. Privacy policy and consent to use your data within the Gastfreund app

The Gastfreund GmbH takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

This privacy policy applies to our mobile iPhone and Android apps (hereinafter "app"). It explains the type, purpose and scope of data collection in the context of app use.

We would like to point out that data transmission on the Internet may be subject to security gaps. A complete protection of data against access by third parties is not possible.

The following declaration informs you about which personal and general data we collect and how we process and use it.

2. Responsible body

"Responsible body" means the body that collects, processes or uses personal data (e.g. names, email addresses, etc.).

Responsible for the data processing within the scope of this app is the Gastfreund GmbH, Bahnhofstraße 4, 87435 Kempten, Germany (in the following: Gastfreund).

If you wish to object to the collection, processing or use of your data by Gastfreund in accordance with these data protection regulations as a whole or for individual measures, you can send your objection by email or letter to the following contact data:

Details of the responsible bodyGastfreund GmbH
Marc Münster, CEO
Bahnhofstraße 4
87435 Kempten
Germany
info@gastfreund.net
Data Protection OfficerIITR Datenschutz GmbH
Dr. Sebastian Kraspa
Marienplatz 2
80331 München
Germany
email@iitr.de

 

3. Collection, processing and use of personal data

Basically you can download and use our app without being personally identifiable. You are not required to disclose any personal information. We only get the push ID of the app installation. This data is anonymised and does not allow any conclusions to be drawn about your person. This information is evaluated for statistical purposes only. As an individual user you remain anonymous.

The collection of further personal data by this app only takes place if we are legally entitled to do so or if you have expressly consented to the data collection in question.

4. Data collection in the context of app use

Personal data may be collected as part of the use of the app, in particular in the following manner:

(1) Your data will be collected on the basis of the access rights required by this app and granted to us (e.g. location data), see point 6

(2) Data you enter in the app

Purpose of data processingProviding Gastfreund services: digital guest communication between the customer and his guests.
Type and scope of data collection, processing and use

Entry of personal data by guests into the Gastfreund-interface in app or eeb.

Forwarding of this data via AWS Mailclient to an email address specified by the customer.

After sending the message by Gastfreund / AWS: Deletion of the sent message and thus the personal data

Amazon Web Services, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
http://aws.amazon.com

The hosting takes place via:
Amazon Web Services (server rooms)
AWS Region Ireland

Type of dataGuest's contact details:
• Name
• Address
• Telephone number
• Email
• Number of children (if relevant for booking a room)
People affectedGuests of Gastfreund customers

 

5. Analytical tools

When you access our app, your behavior can be statistically evaluated using specific analysis tools and analyzed for market research purposes or to improve our offerings.

Firebase
Firebase is a real-time database. It can be used to embed real-time information. User data is transmitted to Firebase anonymously. Firebase is part of Google and is based in San Francisco (CA), USA. You can find Firebase's privacy policy at https://www.firebase.com/terms/privacy-policy.html .

General analysis with Google Analytics and complementary services
In order to comprehensively optimize our offers beyond these analyses, we use the web analysis service Google Analytics, which uses cookies to scan usage both in real time and over the long term. The data is usually transmitted to US servers and stored there; however, because we have activated IP anonymisation, Google must first shorten your IP address in EU and EEA countries (it is only possible that the IP address will only be shortened in the USA in the event of technical failures in Europe, for example). You can object to the described data collection and processing in apps by deactivating them in the settings (on Android and iOS directly in the app menu under Privacy Policy).

6. Access rights of the app

To provide our services through the app, we need the access rights listed below, which allow us to access certain functions of your device.

6.1. Location

The app accesses your exact GPS location. The GPS data is required to display your location on the map and to calculate the distance. If access to the exact data is not possible, the application accesses the approximate, network-based location.

6.2. Images, Media, Files

The app requires access rights to change or delete SD card contents. This right is required for downloading app photos and for uploading feedback photos and basic entry photos. The protected memory must be tested to check whether a file is stored in the SD card memory or in the internal memory of the phone.

6.3. Camera

The access right to your device's camera allows you to upload a photo for the feedback function or when suggesting a basic entry. In addition, you can scan QR codes via the camera and thus go directly to your host's appearance.

6.4. WiFi Connection Information

The Wi-Fi connection is called up to allow you access to the app via Wi-Fi.

6.5. Miscellaneous

The application also requires access to the Internet to download app content from the backend so that you can access the app from your mobile phone.
The application must detect whether the idle state of your device is deactivated in order to be able to send push messages via the news function.

7. Storage of data

GPS data is cached in the app until it is replaced by an updated location. This position data is not personalized and does not allow any conclusions to be drawn about persons or end devices. Images from the device or camera are only processed in the context of feedback requests, sent by email and are not stored at Gastfreund. The push ID of the respective App installation is saved by default. This data is anonymized and does not allow any conclusions to be drawn about persons or end devices. All data will be saved until the app is deleted.

8. Links

In our app you will find links to other websites such as customers, touristically relevant websites and magazines. While we strive to maintain links only to sites that share our high standards and respect for privacy, we are not responsible for the content and security of these other sites or their handling of personal information. Therefore, if you have left our website, we cannot assume any responsibility for the protection of the data you subsequently provide. In any case, you should exercise care and read the privacy statements of the websites concerned carefully.

9. Encryption

This app uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the requests you send to us as an app operator. This encryption prevents the data you transmit from being read by unauthorized third parties.

10. Rights of the data subject to obtain information

According to the Federal Data Protection Act, our users have, among other things, a right to free information about their stored data and, if necessary, a right to correction, blocking or deletion of data.
We take the protection of your data very seriously. To ensure that personal data is not disclosed to third parties, please send your request by email or by post, clearly identifying yourself:

Gastfreund GmbH
Bahnhofstr. 4
87435 Kempten
Germany
Phone number: +49 831 930 657-0
Email: info@gastfreund.de

11. Right of appeal to the competent supervisory authority

We would like to point out that you have the right of appeal to the responsible supervisory authority in the event of data protection violations. The supervisory authority responsible for data protection issues is generally the data protection officer of the federal state in which our company has its headquarters. A list of data protection officers and their contact details can be found on the following link:
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

12. Contradiction advertising mails

We herewith object to the use of contact data published within the scope of the imprint obligation to send unsolicited advertising and information material. The operators of the app expressly reserve the right to take legal action in the event of unsolicited advertising information, such as spam emails.

13. Amendment of this data protection declaration

We reserve the right to change these data protection regulations at any time in compliance with legal requirements.



The previous text is a translation of our Privacy Policy for the Gastfreund App.
You find the original information in german language on gastfreund.net/datenschutz/ .

Sicherheit

Datenschutzerklärung für die Gastfreund App

Datenschutzerklärung App - PDF-Dokument öffnen

1. Datenschutz
2. Erhebung, Verarbeitung und Nutzung von personenbezogenen Daten
3. Datenerhebung im Rahmen der App-Nutzung
4. Daten, die Sie selbst über das Kontaktformular eingeben
5. Analysewerkzeug
6. Zugriffsrechte der App
6.1. Standort
6.2. Fotos, Medien, Dateien
6.3. Kamera
6.4. WLAN-Verbindungsinformationen
6.5. Sonstiges
7. Speicherung der Daten
8. Links
9. Verschlüsselung
10. Auskunftsrechte des Betroffenen
11. Beschwerderecht bei der zuständigen Aufsichtsbehörde
12. Widerspruch Werbe-Mails
13. Änderung dieser Datenschutzerklärung

Sicherheit

Datenschutzerklärung für die Gastfreund App

Datenschutzerklärung App - PDF-Dokument öffnen

1. Datenschutz
2. Erhebung, Verarbeitung und Nutzung von personenbezogenen Daten
3. Datenerhebung im Rahmen der App-Nutzung
4. Daten, die Sie selbst über das Kontaktformular eingeben
5. Analysewerkzeug
6. Zugriffsrechte der App
6.1. Standort
6.2. Fotos, Medien, Dateien
6.3. Kamera
6.4. WLAN-Verbindungsinformationen
6.5. Sonstiges
7. Speicherung der Daten
8. Links
9. Verschlüsselung
10. Auskunftsrechte des Betroffenen
11. Beschwerderecht bei der zuständigen Aufsichtsbehörde
12. Widerspruch Werbe-Mails
13. Änderung dieser Datenschutzerklärung

Sicherheit

Website data protection declaration and information of persons concerned in accordance with Articles 13 and 14 of the EU General Data Protection Regulation

1. General information

Information about the responsible organization:

Gastfreund GmbH
Marc Münster, CEO
Bahnhofstraße 4
87435 Kempten
Germany

Data Protection Officer:

IITR Datenschutz GmbH
Dr. Sebastian Kraspa
Marienplatz 2
80331 München
email@iitr.de

2. General data processing information


Affected data:

Personal data is only collected if you provide it to us of your own accord.

No other personal data is collected. Any processing of your personal data beyond the scope of the statutory permissions will only take place on the basis of your express consent.

3. Specific information on online presences

The table below gives you an overview of the tools used on our websites:

 WebsiteBlogLeadpagesWi-Fi Landingpage
Google AnalyticsXX X
Google AdwordsX   
Facebook RemarketingX X 
Safe Sharing ButtonsX   
tawk.to ChatX   
Contact formsXXX 
ConciergeX   
WisepopsXX  

 

3.1 Use of Google Analytics

Google Analytics is a service of Google Inc. "("Google"). Google uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will then shorten the IP address by the last three digits, so it is no longer possible to uniquely assign the IP address. Google complies with the privacy provisions of the U.S. Safe Harbor Agreement and is registered with the U.S. Department of Commerce's Safe Harbor Program.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google.

Third parties, including Google, serve ads on websites on the Internet. Third-party providers, including Google, use stored cookies to serve ads based on a user's previous visits to this website. Google will not associate your IP address with any other data held by Google. The collection and storage of data can be revoked at any time with effect for the future. You can disable Google's use of cookies by visiting the Google Advertising opt-out page. Alternatively, users can disable the use of cookies by third parties by visiting the opt-out page of the Network Advertising Initiative. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. The collection and storage of data can be revoked at any time with effect for the future. Further information on Google's terms and conditions can be found here:

https://cloud.google.com/security/gdpr/

Please note:

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link.

https://tools.google.com/dlpage/gaoptout?hl=de

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set that prevents the collection of your data on future visits to this website:

 

3.2 Google AdWords Conversion Tracking

Gastfreund uses Google AdWords Conversion Tracking, a web analytics service provided by Google Inc. "("Google"). Google AdWords Conversion Tracking also uses "cookies", which are stored on your computer and enable an analysis of your use of the website.

The information generated by the cookie about your use of this website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. Under no circumstances will Google associate the data with other Google data. You can generally prevent the use of cookies if you prohibit the storage of cookies in your browser.

https://cloud.google.com/security/gdpr/

3.3 Privacy Policy for the use of Facebook Remarketing

We have integrated remarketing tags from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. When you visit our pages, the remarketing tags establish a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. This allows Facebook to associate the visit to our pages with your user account. We can use the information obtained in this way to display Facebook Ads. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or of their use by Facebook. For more information, please see Facebook's Privacy Policy at https://www.facebook.com/about/privacy/

If you do not wish to use Custom Audience, you can deactivate Custom Audiences here: 
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Further information can be found at: https://www.facebook.com/business/gdpr

3.4 Safe Sharing Buttons

Gastfreund uses the "Shariff"-Social-Media-Buttons with data protection by heise. If you would like to learn more about "Shariff", we recommend the heise website:
http://www.heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-Datenschutz-2467514.html

3.5 tawk.to

Gastfreund uses technologies of Search Marketing Services SIA, Bebru iela 43-19, LV-1067, Riga, Latvia (www.tawk.to) for the offered live chat. This page offers the guest staff an external platform for managing the chats. A script integrates the chat in the source code on gastfreund.net.

By using the chat you automatically use the services of tawk.to, even if you do not have a profile at tawk.to or are not currently logged in at tawk.to. If you interact with the plugins, for example by using the live chat of tawk.to, the corresponding information is transmitted directly to a server of tawk.to and stored there.

The data collected includes: Chat history, specified name, IP address at the time of the chat and (based on the IP) the country of origin. This data is not passed on to third parties and is only used to improve our service and for internal statistics.

By using the chat you agree to this condition. Please also note tawk.to's privacy policy: 
https://www.tawk.to/privacy-policy/ as well as the further information given there. You can completely prevent the loading of tawk.to plug-ins with add-ons for your browser, e.g. with the script blocker "NoScript": https://noscript.net/

Further information about tawk.to can be found at: https://www.tawk.to/data-protection/dpa-data-processing-addendum/

3.6 Using the Gastfreund-Concierge

The Gastfreund GmbH provides its customers from the hotel and tourism industry with software products. These serve the communication of the respective Gastfreund customer with his customers.

Depending on the modification of the solution booked by the client in each case, personal data of the guest can sometimes be collected and transmitted to the client by Gasttfreund.

Purpose of data processing:
Providing hospitality services: digital guest communication between the customer and his guests.

Type and extent of data collection, processing and use:
Entry of personal data by guests into the guest friend-interface in App or Web. Forwarding of this data via AWS Mailclient to an e-mail address specified by the customer. After sending the message by guest friend/AWS: Deletion of the sent message and thus the personal data.

Amazon Web Services, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
http://aws.amazon.com

The hosting takes place via:
Amazon Web Services (server rooms)
AWS Region Ireland

Type of data:
Guest's contact details:

  • Name
  • Street address
  • Telephone number
  • Email
  • Number and age of children (if relevant for booking a room)

Circle of those affected:
Guests of hospitality customers

3.7 Entry in contact forms

Gastfreund offers existing customers and interested parties the opportunity to contact Gastfreund using the contact form. Within the scope of this entry, you provide us with your contact data.

We use this information to send you the requested information and, if necessary, to provide you with selected information on the subject at a later date. The Gastfreund GmbH stores your data within the scope of the legal deletion obligations. You also have the option of asking us to delete your stored data at any time.

Below we describe which tools we use for this purpose:

3.7.1 Contact form on the Gastfreund homepage www.gastfreund.net

Hosting:
Amazon Web Services, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
http://aws.amazon.com

The hosting takes place via:
Amazon Web Services (server rooms)
AWS Region Ireland

Further information on data protection at AWS can be found at:
https://aws.amazon.com/de/compliance/gdpr-center/

Transfer:
Zapier Inc.
A Delaware corporation
538 Market St #62411

Further information on data protection at Zapier can be found at: https://zapier.com/privacy/

Storage and communication:
Close.io (Elastic Inc.)
PO Box 1145 Jackson
WY 83001 USA
https://close.io/gdpr/

3.7.2 Contact forms on lead pages

The hosting of some of our sites, with which we advertise our products, is done by the provider Leadpages.net.

Hosting:
Avenue 81, Inc. d/b/a Leadpages
251 N. 1st Avenue
Minneapolis, USA.

You will find Leadpages.net's privacy policy under the following link: https://www.leadpages.net/legal

Transfer:
Zapier Inc.
A Delaware corporation
538 Market St #62411

Further information on data protection at Zapier can be found at: https://zapier.com/privacy/

Storage and communication:
Close.io (Elastic Inc.)
PO Box 1145 Jackson
WY 83001 USA
https://close.io/gdpr/

3.7.3 Contact forms on the Gastfreund-Blog blog.gastfreund.net

Hosting:
Amazon Web Services, Inc.

P.O. Box 81226
Seattle, WA 98108-1226
http://aws.amazon.com

The hosting takes place via:
Amazon Web Services (server rooms)
AWS Region Ireland

Further information on data protection at AWS can be found at: https://aws.amazon.com/de/compliance/gdpr-center/

Transfer:
Amazon Web Services, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
http://aws.amazon.com

The hosting takes place via:
Amazon Web Services (server rooms)
AWS Region Ireland

Further information on data protection at AWS can be found at:
https://aws.amazon.com/de/compliance/gdpr-center/

Storage and communication:
Close.io (Elastic Inc.)
PO Box 1145 Jackson
WY 83001 USA
https://close.io/gdpr/

3.8. Wisepops

The Gastfreund GmbH uses the service of company WisePops SAS, 49 rue Jean De La Fontaine, 75016 Paris, for the provision of pop-ups on the website. These pop-ups contain, for example, contact forms, links to landing pages or offers. WisePops uses cookies to determine if and how users interact with the popups so that a pop-up does not appear more than once per user.  More information can be found on the WisePops website: https://support.wisepops.com/more-info/gdpr-compliance

Entry in contact forms by Wisepops

Gastfreund GmbH offers existing customers and interested parties the opportunity to contact Gastfreund via Wisepops. Within the scope of this entry, you provide us with your contact data. We use this information to send you the requested information and, if necessary, to provide you with selected information on the subject at a later date. The Gastfreund GmbH stores your data within the scope of the legal deletion obligations. You also have the option of asking us to delete your stored data at any time.

Hosting:
WisePops SAS
49 rue Jean De La Fontaine
75016 Paris
France

Transfer:
Zapier Inc.
A Delaware corporation
538 Market St #62411

Further information on data protection at Zapier can be found at: https://zapier.com/privacy/

Storage and communication:
Close.io (Elastic Inc.)
PO Box 1145 Jackson
WY 83001 USA
https://close.io/gdpr/

3.9. Google Firebase

We use the Google Firebase service to analyse and categorise user groups and to play push messages. For more information about this and Google product privacy, please visit firebase.google.com and google.com/policies/privacy .

3.10. Google Webfonts 

This website uses external fonts, Google Fonts. Google Fonts is a service of Google Inc. "("Google"). These web fonts are integrated by a server call, usually a Google server in the USA. This transfers to the server which of our Internet pages you have visited. The IP address of the browser of the visitor's terminal device is also stored by Google. Further information can be found in Google's privacy policy, which you can access here:
www.google.com/fonts#AboutPlace:about
www.google.com/policies/privacy/

3.11. Google Maps 

By using this website, you consent to the collection, processing and use of the automatically collected data by Google Inc, its representatives and third parties.
The Google Maps Terms of Use can be found under "Google Maps Terms of Use".

https://www.google.com/intl/de_de/help/terms_maps.html

4. Information on other data processing methods

4.1 Specific information on the application procedure

Affected data:

Application details

Processing purpose:
Carrying out the application procedure

Categories of recipients:
Public authorities in the case of overriding legal provisions.
External service providers or other contractors, including for data processing and hosting.

We use the "Workable" tool for candidate management.

Workable Software Limited
21a Kingly Street, Second Floor
London, W1B 5QA
https://www.workable.com/privacy

Duration of data storage:
Application data will normally be deleted within four months after notification of the decision, unless consent has been given for a longer period of data storage within the framework of inclusion in the applicant pool.

4.2 Specific information on the processing of customer data/interested party data

Affected data:
Data communicated for the execution of the contract; if necessary, additional data for processing on the basis of your express consent

Processing purpose:
Execution of contracts, including offers, orders, sales and invoicing, quality assurance

Categories of recipients:
Public authorities in the event of overriding legal provisions

Customer data is stored in our CRM (Customer Relationship Management) tool "close.io".

Close.io (Elastic Inc)
PO Box 1145 Jackson
WY 83001 USA
https://close.io/gdpr/

Invoices will be sent by Bilendo GmbH

Bilendo GmbH
Sendlinger Str. 27
D-80331 München
https://www.bilendo.de/datenschutz

Processing purpose:
Execution of contracts, including offers, orders, sales and invoicing, quality assurance

Duration of data storage:
The duration of the data storage depends on the legal storage obligations and usually amounts to 10 years.

4.3 Use of a newsletter

The newsletter is sent by Gastfreund only to existing customers. In each of the sent newsletters that you receive in connection with direct advertising in the form of our newsletter for your own similar goods or services, you have the opportunity to object to the use of your e-mail address for sending the newsletter.

Your objection (and thus the cancellation of our newsletter) can be exercised by appropriate message to us or by link, which is sent in each newsletter.

For the newsletter dispatch we use:

CleverReach GmbH & Co. KG
Mühlenstr 43
26180 Rastede
https://www.cleverreach.com/de/datensicherheit/

5. Further information and contacts

In addition, you can assert your claims for information, correction, deletion or restriction of the processing or the exercise of your right of objection against the processing as well as the right to data transferability at any time. Here you find the possibility to contact us by e-mail to info@guestfriend.com .

You also have the right to contact the data protection supervisory authority in the event of complaints.